Cape Fear Animal Hospital located in Fayetteville, NC is looking for a Hospital Manager to join our practice!!
Cape Fear Animal Hospital is the oldest continuously operated animal hospital in Fayetteville, North Carolina. Our clientele is mix of multi-generational Fayetteville families and military families from the base at Fort Bragg. Our cat and dog practice enjoys an excellent reputation in the community for its service to pets, owners and the community at large.
More information at: www.capefearanimalhospital.com
ABOUT THE HOSPITAL
Full service hospital including:
*Dental Digital Radiography
*Surgery Preparation Room and Dental Suite for dental prophylaxis and dental surgeries
*Comprehensive In-House Laboratory
*Primary Treatment Area
*IV pumps/fluid warmers
*Extensive On-Site Pharmacy
*6 Full time Veterinary Technicians
*3 Full Time Kennel Technicians
About Fayatteville, NC
Fayetteville – History, Heroes and a Hometown Feeling. With a population of over 200,000, Fayetteville is a mix of urban and rural communities with a large measure of multi-cultural influences. We boast two renowned annual festivals, the Fayetteville Dogwood Festival and the International Folk Festival. We have no less than 12 theatrical venues including the award winning Fayetteville Regional Theater; the Crown Complex consisting of a coliseum, theater, expo center, arena and ballroom that hosts a variety of community events and big name entertainment; the Fayetteville Symphony Orchestra and Cumberland Oratorio Singers.
For the sporting life, we have hockey (The Fayetteville Fireantz); professional indoor football (The Cape Fear Heroes); baseball (The Fayetteville Swampdogs) and roller derby (The Rogue Rollergirls). With more than 40 easily accessible golf courses, including the famous 162 hole Pinehurst Resort, golfing is almost a year round sport. We have hiking trails and numerous parks for outdoor fun and ZipQuest, a zip line that takes you through and over beautiful landscapes including natural waterfalls.
We are only 60-90 miles from North Carolina State University, University of North Carolina at Chapel Hill, Duke University and Wake Forest University. Located in the eastern portion of the state, Fayetteville is also in close proximity to the North Carolina Appalachian Mountains and the beautiful Crystal Coast with its many beaches and attractions.
Enjoy all the benefits of our city at a very moderate cost of living.
The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
Creates the hospital schedule and manages labor costs to budget.
Participates in the weekly, monthly and annual planning and budget maintenance process.
Establishes goals for the practice and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Plans and leads employee meetings.
Oversees employee benefits program and hospital insurance plans.
Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.
Recruits new employees and participates in the selection process.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive and rewards and recognition programs.
Mediates conflict and maintains employee morale.
Manages front office staff including grooming and boarding staff.
Tracks and maintains current licensure for all DVMs.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Utilizes client service initiative measurements to evaluate hospital and staff performance.
Ensuring payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable.
Manages accounts receivable.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Performs invoice audit reviews.
Manages inventory and oversees the semi-annual inventory process.
Controls all facility and administrative costs.
Processes DVM production payments.
Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
Supervisory and leadership experience.
Multi-functional operations including budget and labor management.
Customer service and marketing techniques.
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and resolution management.
Customer service best practices.
General management skills including reporting and data analysis.
Problem solving and conflict management skills.
Excellent oral and written communication skills.
Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).
The ability to delegate responsibility and achieve results with hospital team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the hospital.
Must be able to work well in team environment.
Capable of quality decision making.
The ability to coach, correct, develop and motivate employees.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Qualifications: Education/ Experience
Bachelor’s degree in business or related degree preferred.
3-5 years experience in a Manager role.
2-4 years customer service experience.
Experience in a hospital setting in positions of increased responsibility a plus.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.