Career Center

The Veterinarian, Loss Prevention & Safety role has three critical functions with the PetSmart organization:

• Enables execution of our pet safety strategy, proactively developing and implementing initiatives that prevent injuries and deliver a safe experience for pets within our care.
• Supports LP/Safety, Services, Store Operations, and the Learning teams on associate education initiatives
• Evaluates new services, trainings, products, techniques, etc. as they relate to safety
• Perform store visits when necessary
• Subject matter expert regarding medical review and pet safety guidance relating to products and areas within our stores including, but not limited to Salon, PetsHotel, Doggie Day Camp, Pet Training, and Core.
• Completes medical case reviews
• Reviews safety data sheets and testing trials for new Services products
• Internal Dog and Cat expert and advisor for Marketing and Corporate Communications
• Review of marketing content for accuracy
• Support corporate communication team with content and data
• Medical Subject Matter expert on external marketing and business communications
• Member of PetSmart’s Healthy Pet Advisory Council (HPAC), supporting Proprietary Brands 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Advises on safety awareness program content, including annual pet safety certification, to aid in injury prevention
• Proactive identification of trends and cross-functional partnership on solutions to aid in injury prevention
• Medical review of incidents to determine cause of illness or injury and relation to PetSmart Services
• Key partner on root cause of incidents, significant incidents, and mitigation of brand risk
• Pet Safety Policy and Procedure subject matter expert
• Supports Field and Home Office partners with questions pertaining to veterinary matters
• Key liaison to Banfield for day-to-day operations
• Subject matter expert for care of pets in services during store emergency situations
• Accountable for the review, updating, and development of emergency processes i.e. evacuation, power failure etc. related to the safety of pets in our care

KEY COMPETENCIES attributed to, but are not limited to the following:

• Consults and effectively partners with Field leadership and Home Office teams where applicable
• Organizational and business communication skills, written and verbal
• Exceptional written communication skills, including the ability to draft written
• Able to exercise critical thinking and problem solving through defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Demonstrated success working autonomously as well as partnering cross-functionally to achieve results through teamwork
• Exhibits technical or functional knowledge
• Builds internal and external partnerships
• Communicates for impact
• Demonstrates integrity
• Initiative, acts with a sense of urgency
• Holds self and others accountable
• Encourages diversity of thoughts and actions
• Ability to prioritize and manage multiple deliverables at once 

TRAVEL The role will include 10% travel.  

EDUCATION and/or EXPERIENCE

• Doctor of Veterinary Medicine (DVM), Veterinariae Medicinae Doctoris (VMD), or equivalent          
• An Arizona State Veterinary Medical License (if not already licensed) must be obtained within 6 months of hire.
• A minimum of 5 years of veterinary experience with dogs and cats, internship trained preferred
• Ability to strategically evaluate processes and define operating plans for execution  
• Experience with boarding facilities or shelter management        
• Significant knowledge around dog behavior and training
• Excellent interpersonal and communication skills with ability to work effectively with team members